File a Complaint about an HHS Program or Service
If you have questions or are experiencing difficulty with your services from HHS, including Medicaid managed care, contact the Office of the Ombudsman.
Office of the Ombudsman
P. O. Box 13247
Austin, TX 78711-3247
Phone: 1-877-787-8999
Relay Texas for people with a hearing or speech disability: 7-1-1 or 1-800-735-2989
Online: Online Submission Form 
Fax: 1-888-780-8099